Business Technology Service Plans
Managed IT Service Contracts & Technology Maintenance Plans
Sentry Audio Video provides recurring IT, network, cybersecurity and connected-building service plans for businesses in Boca Raton, Palm Beach County, Broward County and Orlando. Call (561) 717-3280 or request an assessment to define the systems and response coverage your business needs.
A service contract creates continuity. Sentry documents the environment, maintains a service history and gives employees and managers a defined support path for the technology included in the agreement. Plans can cover business computers, Microsoft 365, servers, networks, Wi-Fi, cabling, conference rooms, cameras, access control and other connected systems after assessment.
Request a Service-Plan Assessment | Family-owned | 25 years of experience | Florida license EF20001874
The Documents Behind a Responsible IT Service Contract
Managed Services Agreement
The Managed Services Agreement establishes the continuing business relationship, general responsibilities, billing terms, approval process and contract conditions.
Scope of Work
The Scope of Work identifies the supported locations, users, equipment, applications and services. It also states what is excluded so responsibility is not discovered during an outage.
Service Level Agreement
When applicable, the Service Level Agreement identifies priority classifications, response targets, support hours and escalation procedures. A response target is not the same as a guaranteed resolution time.
Support Options
Network Care
For businesses that need continuing oversight of switching, firewalls, access points, internet connectivity, VLANs and network-dependent equipment.
- Managed network and Wi-Fi support
- Configuration records and equipment inventory
- Remote troubleshooting and planned onsite service
- Firmware and lifecycle review
- Internet-provider and vendor coordination
Managed IT Care
For organizations that want support for employees, workstations, Microsoft 365, servers and the business network.
- Help desk and remote IT support
- Endpoint setup, management and patching
- User onboarding and offboarding
- Microsoft 365 administration
- Server and storage support
- Backup and cybersecurity coordination
Complete Site Care
For commercial and managed properties that want one support relationship across IT, network infrastructure and physical-security technology.
- Business IT and Microsoft 365 support
- Networks, enterprise Wi-Fi and structured cabling
- Surveillance and video analytics
- Access-control and intercom support
- Conference-room and commercial AV support
- Rack, protected-power and equipment-lifecycle review
Every Plan Begins With Onboarding
- Business and workflow discovery
- User, device and equipment inventory
- Administrator-account and subscription ownership review
- Network, server, backup and cybersecurity assessment
- Documentation of inherited conditions
- Corrective-work proposal where required
- Final support scope and escalation process
An undocumented or unstable environment may require corrective work before continuing responsibility begins. This protects both the client and the support team from treating existing failures as normal maintenance.
What the Agreement Must Define
- Covered companies, offices and properties
- Supported users, devices and systems
- Remote and onsite support availability
- Response priorities and escalation contacts
- Included labor or monthly allowances
- After-hours and emergency procedures
- Hardware, software and subscription charges
- Backup and recovery responsibilities
- Cybersecurity roles and incident procedures
- Third-party vendor responsibilities
- Exclusions and change-approval process
Technology That Can Be Included
- Managed IT and business technology
- Microsoft 365 and cloud services
- Business servers and storage
- Managed networks and enterprise Wi-Fi
- Structured cabling and fiber
- Cybersecurity and network security
- Backup and disaster recovery
- Security cameras and video analytics
- Access control
- Conference rooms and video conferencing
Service-Plan FAQs
Is a managed IT plan the same as unlimited support?
No. The signed agreement defines supported systems, included labor, response procedures, hardware, subscriptions, after-hours work and exclusions. Clear boundaries produce a more reliable relationship than an undefined promise that everything is included.
Can Sentry support technology installed by another company?
Potentially. A takeover begins with an assessment of equipment condition, account ownership, credentials, licensing, documentation and supportability. Stabilization or replacement may be required before continuing coverage begins.
Can a contract include Microsoft 365, servers and employee computers?
Yes. Managed IT Care can include Microsoft 365 administration, endpoint support, user changes, server support, networks and related services when they are documented in the scope.
Can the same plan cover cameras and access control?
Yes. Complete Site Care is designed for appropriate businesses and managed properties that want coordinated support across IT, networks, cameras, access control, AV and connected-building systems.
Are replacement parts and software licenses included?
Not automatically. Hardware, software, licensing, cloud subscriptions and installation work are identified in the agreement or approved separately.
Where is onsite service available?
Onsite plans are available for suitable clients in Boca Raton, Palm Beach County, Broward County, Fort Lauderdale, Las Olas, Orlando and surrounding service areas. New York and Long Island coverage is reviewed through the Massapequa office.
Before recurring support begins, agree on the inventory, account ownership, monitoring and escalation process. Our business IT onboarding checklist explains what a documented handoff should cover.
Request a Service-Plan Assessment
Tell us the business location, number of users, systems involved and recurring problems. Sentry will evaluate the environment and recommend a project, takeover or recurring plan with the responsibilities stated in writing.
Request an Assessment | South Florida: (561) 717-3280 | Orlando: (407) 377-5360 | New York: (516) 210-2120
Sentry Audio Video
1708 Costa Del Sol, Boca Raton, FL 33432
Florida low-voltage license EF20001874
Business IT Service Guides
Practical guidance for South Florida companies evaluating network, Wi-Fi, access-control and continuing technology support.