Sentry Audio Video diagnoses and services LiftMaster gates, access controls, intercoms and garage door opener systems. We evaluate equipment installed by other companies and can propose repair, replacement or a documented takeover.
Request a LiftMaster site surveyCall (561) 717-3280
Find the fault before replacing the system
Useful starting details include the model number, symptoms, fault indicators and when the problem occurs. A gate that stops intermittently may involve mechanical resistance, detection, safety sensors, power or control wiring. Visitor-call failures may come from the directory, platform, network or release circuit.
A scope built around the installed equipment
We test the relevant components and explain the repair path before recommending a major upgrade. Existing wiring defects, mechanical gate or door damage and unsupported devices are identified separately. Service availability, diagnostic charges and parts lead times are confirmed when the visit is arranged.
Sales, installation and service scope
- Gates that stop, reverse or fail to respond
- Remote, keypad and reader access problems
- Intercom calls and door-release faults
- myQ connectivity and account coordination
- Battery, power and wiring assessment
- Repair-versus-replacement recommendations
From site survey to a usable system
Send us the property address, property type, number of entrances and the model numbers or photos of existing equipment. We review the site, prepare an itemized scope, confirm equipment compatibility and coordinate the installation or repair. The handoff covers operation, administration and service contacts.
Frequently asked questions
Will you service a LiftMaster system another company installed?
Yes, we can assess it with authorization from the owner or property manager. Administrative access, equipment condition and supported replacement parts determine the available repair or takeover options.
Can you evaluate an existing installation?
Yes. We assess the equipment, wiring, network and authorized platform access before proposing repair, expansion or replacement. Existing-system defects and work outside the agreed scope are quoted separately.
Connected security and infrastructure
Coordinate your entrance project with access control, security cameras and structured cabling. We can also evaluate ButterflyMX property access where it suits the project; a direct LiftMaster-to-ButterflyMX integration is included only after compatibility is verified.
Explore LiftMaster solutions
LiftMaster service areas
Request sales, installation or service
Sentry Audio Video serves Boca Raton and Palm Beach County, Fort Lauderdale and Broward, Miami-Dade, Orlando and Central Florida, and New York and Long Island. Florida low-voltage work is performed within license EF20001874. Related mechanical, electrical, structural, elevator and permitting requirements are identified for the project and coordinated with appropriately qualified trades.
HOMES · HOAS · CONDOMINIUMS · COMMERCIAL PROPERTIES
Tell us what stopped working at the entrance
Gate will not open or close
Report whether the operator responds, when the failure began and whether the issue affects every user or only one remote or credential. The assessment considers power, operator controls, wiring and the safety and detection devices.
Review gate operator replacement optionsBarrier arm is down or damaged
A parking barrier may need an arm, operator, vehicle-detection or access-system assessment. Report an impact, visible damage or repeated cycling; the repair scope depends on the installed model and lane conditions.
Explore barrier-arm service & upgradesVisitors cannot call or release the gate
Tell us whether the problem is visitor calling, audio, video, directory selection or the release command. We review the supported intercom, network and access-control path together.
Review intercom repairs & replacementsRepair, selective upgrade or a new system?
For a residential entrance, we review household use, guests, deliveries and the equipment already installed. HOA, condominium and commercial requests also account for lane traffic, resident or employee credentials, property-manager permissions and planned interruptions. A documented assessment separates the active fault from optional improvements.
A repair recommendation identifies the affected equipment and available supported parts. An upgrade may retain a usable operator while replacing an outdated intercom or access controller when compatibility permits. A new installation starts with the entrance layout, gate or arm application, power, wiring and the intended administration process. Mechanical damage, gate fabrication, mains electrical work and structural requirements are separately scoped with qualified trades.
This page focuses on LiftMaster equipment. For another installed brand, use our broader access-control assessment service and provide the manufacturer and model; support is confirmed before a visit. Do not bypass gate safety or detection devices to keep an entrance operating.
Request gate, barrier-arm or intercom service
Tell us the property city, equipment brand and model, number of entrances and what is not working. Let us know whether the request is for a private home, association, condominium or business. Choose Access control and identify repair, upgrade or new equipment in your message. We confirm supported equipment, service availability, assessment charges and the scope before scheduling.