Effective date: September 21, 2026
Sentry Audio Video, LLC (“Sentry Audio Video,” “Sentry AV,” “we,” “our” or “us”) respects your privacy. This policy explains how we collect, use and protect information when you visit sentryaudiovideo.com, submit a form, call or email us, or otherwise communicate with our company.
This policy applies to our website and website-generated inquiries. It does not replace any separate agreement that may apply to a project, service relationship, monitored security account or third-party product.
Information We Collect
We may collect information that you choose to provide, including:
- Your name, email address, telephone number and preferred method of contact.
- A project address, service area, property type and information about the system or service you are requesting.
- Details submitted through consultation, service, repair or other website forms.
- Information you provide during telephone calls, emails, text messages or in-person communications.
- Photos, documents or equipment details that you voluntarily send to help us evaluate a project or service issue.
We may also collect limited technical information automatically when you use the website. This can include your internet protocol address, browser and device type, operating system, referring page, pages viewed, approximate location based on IP address, dates and times of visits, and interactions with website features.
How We Use Information
We may use information to:
- Respond to questions and requests for consultations, proposals, installation, repair or support.
- Evaluate whether a project or service request is within our capabilities and service area.
- Schedule appointments and communicate about current or prospective work.
- Prepare designs, estimates, proposals and project documentation.
- Operate, maintain, secure and improve our website and forms.
- Understand which pages and services are useful to visitors.
- Detect fraud, abuse, security incidents or technical problems.
- Comply with applicable law, licensing requirements, legal process and contractual obligations.
- Maintain business records and protect the rights, property and safety of Sentry Audio Video, our clients and others.
Cookies and Analytics
Our website may use cookies, pixels and similar technologies. Cookies are small files stored by a browser that can support basic website functions, remember preferences, measure traffic and help us understand how visitors use the site.
We may use website analytics and advertising services, including services provided by Google or other technology partners. These providers may collect information about visits and interactions using cookies or similar technologies. Their handling of information is governed by their own privacy policies and settings.
You can often limit cookies through your browser settings. Blocking cookies may affect how some website features function. Where required, the website may present additional cookie choices.
Forms, Calls and Communications
When you submit a form, the information is sent to Sentry Audio Video and may be processed by the website, hosting, form, email, customer-management or communications providers we use to operate our business. Telephone calls or text messages may be handled through telecommunications providers. Standard carrier rates may apply.
Submitting a form does not create a client relationship or guarantee service. Please do not submit passwords, alarm codes, access credentials, payment-card numbers, Social Security numbers or other highly sensitive information through a general website form.
How Information May Be Shared
We may share information with service providers that help us operate the website or business, such as hosting, analytics, form processing, email, telecommunications, scheduling, customer-management, payment, security and professional-service providers. These providers receive information only as reasonably necessary for the services they perform.
For an active or proposed project, information may also be shared as appropriate with manufacturers, distributors, subcontractors, builders, architects, designers, electricians or other project participants when needed to plan, price, install, service or support the requested work.
We may disclose information when we reasonably believe it is necessary to comply with law, a subpoena, court order or other legal process; enforce agreements; investigate fraud or security concerns; or protect legal rights, property or safety.
If Sentry Audio Video is involved in a merger, acquisition, financing, reorganization or sale of business assets, information may be transferred as part of that transaction, subject to applicable law.
Third-Party Websites and Products
Our website may link to manufacturer, social media, mapping, review or other third-party websites. Sentry Audio Video does not control those websites or their privacy practices. We encourage you to review a third party’s privacy policy before providing information.
Connected-home, surveillance, access-control, streaming and security products may also have their own applications, cloud services, accounts and privacy terms. This website policy does not govern information collected directly by those manufacturers or platforms.
Data Retention
We retain information for as long as reasonably necessary to respond to an inquiry, provide and support services, maintain project and business records, meet legal and insurance obligations, resolve disputes and enforce agreements. Retention periods can vary based on the nature of the information and the reason it was collected.
Security
We use reasonable administrative, technical and physical measures intended to protect information. No website, email system, wireless transmission or storage method can be guaranteed to be completely secure. You should use care when sending information electronically and contact us by telephone if you are unsure whether a general website form is appropriate.
Your Choices and Privacy Rights
You may ask us to update or correct contact information you have provided. You may also ask about access to or deletion of personal information, subject to applicable law and any information we must retain for legitimate business, legal, security or recordkeeping purposes.
You can manage many cookies through your browser and adjust certain analytics or advertising preferences through the controls offered by the relevant provider. Depending on where you live, you may have additional privacy rights under state or other applicable law. We will evaluate verified requests as required by law.
Children’s Privacy
Our website and services are intended for property owners, businesses and adults seeking technology integration services. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.
Changes to This Policy
We may update this Privacy Policy as our website, services or legal obligations change. The effective date at the top of the page shows when this version became effective. Material changes may also be communicated through the website when appropriate.
Contact Sentry Audio Video
Questions or requests regarding this Privacy Policy may be directed to:
Sentry Audio Video, LLC
1708 Costa Del Sol
Boca Raton, FL 33432
Florida: (561) 717-3280
New York: (516) 210-2120
You may also use our contact page.