Business Technology Service Plans

Recurring Business Technology Support

Business technology service plans that keep responsibility clear.

A Sentry service agreement gives your company a defined support path for the networks, Wi-Fi, cabling, communications, AV, surveillance and access systems included in the plan. Coverage is tailored to the property instead of forcing every business into the same package.

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Why a service agreement

Stop starting over every time something goes down.

When technology is undocumented, every service call begins with discovery. The provider has to identify the equipment, find the passwords, trace the cabling and determine how one vendor’s system depends on another. A recurring agreement creates continuity. Sentry learns the environment, documents the covered systems and maintains a service history that supports faster, more informed decisions.

Documented environment

Maintain working records for covered equipment, network structure, important configurations and known conditions.

Defined request path

Give employees and property managers a clear way to request remote or onsite assistance for covered systems.

Planned lifecycle

Identify aging, unsupported or unreliable equipment before a preventable failure becomes a business interruption.

Choose the right scope

Three levels of continuing support

These plan structures provide a starting point. The final agreement is based on the number of locations, equipment condition, required onsite coverage and the systems your business wants Sentry to support.

Network Care

Managed network support

For offices and properties that depend on professionally managed connectivity.

  • Network and Wi-Fi documentation
  • Configuration backups where supported
  • Remote troubleshooting where supported
  • Firmware and lifecycle planning
  • Priority scheduling for covered equipment
  • Periodic network-performance review
Business Technology Care

Broader day-to-day support

For businesses that want one relationship across their network and workplace technology.

  • Network Care coverage
  • Business technology troubleshooting
  • Conference-room and communications support
  • Vendor coordination
  • Technology inventory and service history
  • Planning for new users, spaces and systems
Complete Site Care

Connected-property support

For managed properties and businesses with integrated IT, security and AV systems.

  • Business IT and network support
  • Surveillance-system coordination
  • Access-control support
  • Commercial AV and display support
  • Rack, cabling and protected-power review
  • Scheduled technology assessments

Explore HOA and property-management IT services →

Plan names describe service categories, not unlimited coverage. The signed agreement defines supported equipment, included services, response expectations, labor allowances, replacement hardware, after-hours availability and exclusions.

Onboarding

Every plan begins with an assessment.

Sentry does not accept responsibility for an undocumented environment without first understanding what is present. The onboarding review identifies the equipment, access requirements, physical condition, recurring problems and corrective work that may be needed before coverage begins.

1. Property and systems reviewIdentify locations, users, networks, racks, connected systems and operational priorities.
2. Documentation and accessConfirm available credentials, configurations, warranties, diagrams and vendor relationships.
3. Stabilization recommendationsSeparate urgent corrections from improvements that can be planned over time.
4. Written coverage scheduleDefine supported systems, request procedures, response expectations and exclusions.

One accountable technology partner

Support beyond conventional computer IT

The workplace network may carry phones, conference-room traffic, cameras, card readers, displays, building controls and guest internet. Sentry’s low-voltage and integration experience allows us to evaluate the connected property as a complete operating environment.

Networks & Wi-Fi

Managed switching, access points, segmentation, configuration and performance troubleshooting.

Managed network services →

Security & AV

Surveillance, access control, conference rooms, communications and commercial audio/video.

Commercial integration →

Find the right support level for your business.

Request an assessment for one office, a managed property or a multi-location operation in Boca Raton, Palm Beach County or Broward County.

Request an Assessment

Service-plan FAQs

What businesses should know

Are Sentry service plans the same as unlimited IT support?

No. Coverage is based on the written agreement for the specific business and systems. This prevents misunderstandings and allows the plan to reflect the actual environment.

Can Sentry take over technology installed by another company?

Potentially. A takeover begins with an assessment of equipment condition, documentation, access credentials and supportability. Corrective work may be recommended before ongoing coverage starts.

Can a plan include networks, cameras, access control and conference rooms?

Yes. Complete Site Care is designed for appropriate businesses and managed properties that want one support relationship across multiple connected systems.

Do service agreements include replacement equipment?

Not automatically. Hardware approval, purchasing and installation terms are defined in the agreement or a separate proposal.

Where are onsite plans available?

Onsite service is available for suitable clients in Boca Raton and throughout Palm Beach and Broward counties, including Delray Beach, West Palm Beach, Palm Beach Gardens and Fort Lauderdale. Exact availability is confirmed during consultation.