When your smart home, audio video, network or security system stops working the way it should, Sentry Audio Video can help diagnose the problem and build a practical path forward. We service, repair, upgrade and take over residential and commercial systems across South Florida.
Control4 owners: If you need programming, troubleshooting, upgrades or a new service partner, visit our dedicated Control4 service, repair and system takeover page.
Need Service or Repair?
Tell us what is happening, which systems or brands are involved, and what you need working again. We will review the situation and recommend the right next step.
Expert Help for Connected Homes and Businesses
Modern systems depend on many parts working together: equipment, programming, wiring, internet connectivity, control interfaces and third-party services. A failure in one area can affect the entire experience. Our technicians take a whole-system approach instead of treating every symptom as an isolated issue.
Sentry provides support for smart-home control, distributed audio and video, home theaters, lighting and shade control, surveillance cameras, alarms, access control, structured cabling and network and Wi-Fi systems. We work with established automation platforms and professional-grade equipment, including systems built around Control4, Savant, Crestron, Lutron and Josh.ai.
Systems We Troubleshoot, Repair and Upgrade
- Smart-home controls, touchscreens, remotes, apps and automation scenes
- Whole-home music, television distribution and home theater systems
- Wi-Fi coverage, hardwired networks, racks, switches and structured cabling
- Video surveillance, cameras, recorders and remote viewing
- Security and alarm systems, sensors and access control
- Lighting control, motorized shades and climate integrations
- Equipment replacement, modernization and system expansion
Have a System Installed by Another Company?
Yes, we evaluate existing systems installed by other integrators. A takeover often begins with a paid diagnostic assessment so we can identify the equipment, documentation, programming access, wiring condition and account ownership involved. Some systems can be repaired or improved with existing components; others may need selective replacement because of age, compatibility, licensing or discontinued hardware.
Our goal is to give you a clear recommendation—not to replace equipment that still serves the project well. When practical, we preserve useful infrastructure and prioritize the work that will have the greatest impact on reliability and ease of use.
Our Service Process
1. Tell Us What Is Happening
Call or send a service request with the property location, system type, brand names, symptoms and any recent changes. Photos of equipment racks, control screens or error messages can help us prepare.
2. Assessment and Diagnosis
We determine whether the next step should be remote guidance, an on-site diagnostic visit or a broader takeover assessment. Scheduling and same-day availability depend on the location, technician calendar and the nature of the issue.
3. Clear Repair or Upgrade Plan
Once the cause and system condition are understood, we outline the recommended work. That can range from programming corrections and network improvements to equipment replacement or a phased upgrade.
4. Testing and Follow-Through
After service, we test the affected functions and explain any operating changes. For larger systems, we can also discuss maintenance, documentation and future upgrade planning.
Residential and Commercial Service
We support both residential integration and commercial integration. Homeowners call us for unreliable Wi-Fi, confusing controls, camera issues and aging AV systems. Businesses, condominiums and managed properties rely on connected security, communications and network infrastructure that may require coordinated troubleshooting across several systems.
Our South Florida service area includes communities throughout Palm Beach, Broward and Miami-Dade counties. Contact us with your property location and system details so we can confirm coverage and scheduling.
Frequently Asked Questions
Do you work on systems installed by another company?
Yes. We begin by assessing the equipment, wiring, network, programming access and available documentation. The assessment helps determine what can be repaired, reused or upgraded.
Do you offer emergency or same-day service?
Availability varies by day, location and issue. Call us to explain what is affected, and we will identify the soonest appropriate next step without making promises before the system is reviewed.
What information should I provide?
Include the property address, brand names, symptoms, when the issue started and anything that recently changed. Photos of the rack, devices, wiring or error screens are useful when available.
Can you reuse my current equipment?
Often, yes. Reuse depends on equipment condition, compatibility, software access and whether the existing design can meet your goals reliably. We will explain the tradeoffs before recommending replacement.
Get Your System Working the Way It Should
Request service online or call Sentry Audio Video at 561-717-3280 to discuss your smart-home, AV, network or security system.